Dashboard

Overview of your email engine activity

Total Conversations
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Auto-Replied
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Escalated
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AI Confidence
—

Escalated — Needs Attention

✅

All clear

No escalations right now.

Intent Breakdown

No data yet.

Conversations

All email threads handled by Kona

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Test Email Pipeline

Send a simulated email through the AI engine to see how it responds

Simulate an inbound email

Result

Knowledge Base

FAQs and product info that Kona uses to generate responses

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Settings

Configure how Kona handles your emails

Emails below this threshold will be escalated to you.

API & Webhook

Connect your email provider to Kona

Inbound Email Webhook

Point your email provider's inbound webhook to this URL. Kona accepts the Postmark inbound webhook format.

POST /api/webhooks/inbound-email

Expected Payload (JSON)

{
  "From": "customer@example.com",
  "FromName": "Customer Name",
  "To": "support@yourcompany.com",
  "Subject": "Email subject",
  "TextBody": "The email body text",
  "HtmlBody": "<html>...</html>",
  "MessageID": "unique-id"
}

API Endpoints

GET /api/stats Dashboard statistics
GET /api/conversations List conversations
GET /api/conversations/:id Conversation detail + messages
POST /api/webhooks/inbound-email Inbound email webhook
POST /api/webhooks/test Send test email through pipeline
POST /api/digest/generate Generate daily digest