Kona reads, replies to, and manages your customer emails with AI. So you can focus on the work that actually grows your business.
Point your support inbox at Kona's webhook. Every inbound email gets processed automatically.
Kona classifies intent, checks your knowledge base, generates a thoughtful reply, and sends it — all in seconds.
Angry customers, refund requests, and complex issues get escalated to you. Everything else is handled.
Every morning, get a summary of what Kona handled overnight. Stats, escalations, and trends.
AI detects intent (question, complaint, billing), sentiment (happy, angry), and urgency. Responses are tailored accordingly.
Add your FAQs and product info. Kona uses them to generate accurate, on-brand responses every time.
Refund requests, legal threats, and angry customers are auto-escalated. You only see what needs you.
AI-generated summary of overnight activity. Volume, resolution rate, escalations, and trends at a glance.
Sub-3-second response times. Your customers get answers while they're still looking at their inbox.
Every email, every reply, every classification — stored and searchable. Perfect audit trail.